Shipping Policy

Hezal.in ("we" and "us") is the operator of the website hezal.in ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These terms are provided to ensure both parties are aware of and agree upon the arrangement to mutually protect and set expectations on our service.

1. General

    Subject to stock availability. We strive to maintain accurate stock counts on our website, but occasional discrepancies may occur. If we are unable to fulfill all items in your order at the time of purchase, we will fulfill the available products and contact you to discuss whether you prefer to await restocking of the backordered item or if you would prefer a refund.

    2. Shipping Costs

    Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. The shipping cost will be collected with the purchase, and this price will be the final shipping cost to the customer. Shipping costs are included in the item's MRP (Only Across India).

    3. Returns

    Hezal.in will accept returns due to a change of mind as long as a return request is received within 1 day of receiving the item. Items must be returned to us in their original packaging, unused, and in resalable condition. Return shipping will be paid by the customer, and customers will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. However, please note that we will refund the value of the goods returned but will not refund the value of any shipping paid.

    Delivery Terms

    4.1 Transit Time Domestically

    In general, domestic shipments are in transit for 2 - 7 days.

    4.2 Transit Time Internationally

    Orders shipped internationally generally take 4 - 22 days to arrive. However, the transit time varies depending on the courier selected at checkout.

    4.3 Dispatch Time

    Orders are usually dispatched within 2-5 business days of payment. Our warehouse operates from Monday to Friday during standard business hours, except on national holidays when the warehouse will be closed. In such instances, we take steps to ensure shipment delays are minimized.

    4.4 Change Of Delivery Address

    For change of delivery address requests, we can accommodate changes before the order has been dispatched.

    4.5 P.O. Box Shipping

    Hezal.in ships to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

    4.6 Military Address Shipping

    We can ship to military addresses using USPS. However, we are unable to offer this service using courier services.

    4.7 Items Out Of Stock

    If an item is out of stock, we will wait for it to become available before dispatching your order. Existing items in the order will be reserved while we await restocking.

    4.8 Delivery Time Exceeded

    If the delivery time has exceeded the estimated timeframe, please contact us so that we can investigate further.

    5. Tracking Notifications

    Upon dispatch, customers will receive a tracking link via email through which they can follow the progress of their shipment based on the latest updates provided by the shipping provider.

    6. Parcels Damaged In Transit

      If you find that a parcel is damaged in-transit, please reject the parcel from the courier if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further instructions.

      7. Duties & Taxes

      Goods and sales tax have already been applied to the price of the goods as displayed on the website.

      8. Cancellations

      If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

      9. Insurance

      Parcels are insured for loss and damage up to the value stated by the courier.

      9.1 Process for Parcel Damaged In-Transit

      We will process a refund or replacement as soon as the courier completes their investigation into the claim.

      9.2 Process for Parcel Lost In-Transit

      We will process a refund or replacement as soon as the courier conducts an investigation and deems the parcel lost.

      10. Customer Service

      For all customer service inquiries, please email us at support@hezal.in.